Privacy Policy

Twik turns your speech into text inside the apps you already use. This policy explains what we collect when you use the Twik apps for Android, iOS and macOS, and the twik.app website (together, the "App"), and the choices you have. Twik is operated by GUMLABS PRIVATE LIMITED, a company incorporated in India.

What We Collect

Account

When you sign in with Google or Apple, we receive your email address and name. That is all we need to create your account. We never see or store your password.

Your voice and transcripts

When you dictate, your audio is sent to our speech-to-text provider, converted to text, and the text is returned to you. We do not keep the audio, and no one listens to your recordings. We keep the text of each dictation with a record of that dictation (when it happened, how long it was, the word count, the language, and the app version) so we can count your usage against your plan, investigate problems you report, and keep the service working. We do not use your dictations to train models.

The macOS app also keeps your last few dictations on your Mac so you can copy them again. Signing out or deleting your account removes them.

Subscription

Whether you are on the free or paid plan, and the purchase records held by the store or payment processor you bought through. For macOS plans bought on this website, we also keep the billing details you give us for your GST invoice: your name, email address, state, and GSTIN if you provide one. We never receive your card details.

Device and diagnostics

Basic technical information such as device model, operating system version, app version, and crash reports, used to keep the App working. Our servers also see your IP address. We keep it with your sign-in history to protect your account, and we work out your approximate location from it (country and state, and on macOS also city when usage statistics are on). We do not collect your precise location, contacts, photos, browsing history, or anything you type or say outside of dictation.

Usage statistics (macOS)

The macOS app sends counts and timings of how it is used, so we can see what works and fix what doesn't. They are tied to a random ID created when you install the app, not to anything that identifies your Mac. They include which features you use and how often, dictation length and speed, settings you change, permission and sign-in steps, update and crash events, and failed or slow requests, plus your Mac's model, chip, memory, displays, languages and keyboard layouts, time zone, and the type of microphone you use. They never include what you say or type, window titles, or the contents of your screen or clipboard.

You can turn this off in Settings → System → Privacy → Share usage statistics. Failures, crashes, update results and the basic device details above are still sent, because we need them to keep Twik working.

App context (macOS)

On macOS, Twik reads the name of the app you are dictating into so it can match your text to that app's tone. If you dictate file names, it looks up file names in the folder you are working in so it can spell them correctly. That file list stays on your Mac and is not uploaded.

How We Use It

To provide the App: sign you in, transcribe your speech, deliver your text, and apply your plan's limits. To keep it reliable: diagnose crashes and improve accuracy and speed using aggregated, de-identified information. To meet our legal, tax, and fraud-prevention obligations.

We do not sell your personal information and we do not share it with advertisers.

Who We Share It With

We share information only with the service providers that help us run Twik, such as infrastructure and hosting, sign-in, speech processing, analytics, email, and subscription billing. They may use it only to perform these services for us, under contract and confidentiality obligations. Your dictation audio is processed by Sarvam AI, our speech-to-text provider in India.

Subscriptions and payments are handled by Google Play, the App Store, or Razorpay for macOS plans bought on this website, depending on where you purchased. We may also disclose information where the law requires it. If Twik is acquired, your information may transfer to the new owner under this policy.

Permissions

• Microphone: to hear you when you choose to dictate. Twik listens only while you are actively dictating.
• macOS Accessibility: to detect the dictation shortcut and place your finished text where you were typing.
• Android Accessibility: to show the dictation controls over other apps and place your finished text where you were typing.
• iOS Full Access (keyboard): to send your dictation for processing and return the text.

You can turn any of these off in your device settings. The App cannot transcribe without them.

How Long We Keep It

• Account information: while your account is active, then deleted within 30 days of account deletion.
• Voice recordings: not kept; the audio is discarded once it has been converted to text.
• The text of your dictations and the record of each dictation: while your account is active, and deleted when you delete your account.
• Usage statistics from the macOS app: deleted automatically after 13 months.
• Other diagnostic information: up to 12 months.
• Purchase records and invoices: kept by us and by the store or payment processor for as long as tax law requires.

Your Choices

• View or update your details in the App settings.
• Delete your account from the App's settings screen (on macOS: Settings → Account → Delete Account), or by emailing us. This removes your profile, the text and records of your dictations, your dictionary, and your usage statistics; on macOS it also cancels any active subscription straight away. Purchase records held by the stores or Razorpay, invoices we must keep for tax purposes, and anonymized analytics remain.
• Turn off usage statistics in the macOS app: Settings → System → Privacy → Share usage statistics.
• Turn off Microphone, Accessibility, or Full Access permission at any time in your device settings.
• Manage or cancel your subscription in your Google Play or App Store account, or, for macOS plans, from Manage Subscription in the Twik app or by emailing us.

Security

We protect your information with encryption in transit, restricted internal access, and industry-standard safeguards. No method of transmission or storage is completely secure, but we work to keep your information protected.

Children

Twik is not intended for anyone under 13, and we do not knowingly collect their information. If you believe a child has provided us data, email us and we will delete it.

International Transfers

Your information may be processed on servers outside your country, including in other regions where our providers operate. Where required, we use recognised safeguards such as the European Commission's standard contractual clauses for transfers out of the EEA.

Changes

We may update this policy. We will change the date above and, for material changes, notify you in the App.

Contact Us

Privacy questions or requests: twikappai@gmail.com. General support: contact.twikapp@gmail.com.